Member Accounts

Problems with signing up, logging in, billing, renewals or managing your data

Forgotten your password or can't log in?
Whether you are a current member or have previously been a member, the website remembers your profile and account (unless you request for us to delete/remov...
Wed, 1 Aug, 2018 at 3:23 PM
Rejoining or renewing your membership?
Regardless of whether you are currently a member or your membership has expired, the website remembers your profile and account (unless you request for us t...
Wed, 1 Aug, 2018 at 3:55 PM
Need to update your details or address?
To update your account details or address, log into your membership account, edit the details that you need to change and save them by clicking the blue but...
Wed, 1 Aug, 2018 at 3:49 PM
Upgrading or downgrading your membership account?
If you are currently a member, your membership will automatically renew each year on the anniversary when you orginally joined up, on the same basis and sa...
Wed, 1 Aug, 2018 at 3:55 PM
Why have I been charged?
All membership accounts automatically renew each year on the anniversary of when you orginally joined up. Your payment details are retained by Stripe, our s...
Wed, 1 Aug, 2018 at 4:04 PM
How do I cancel my membership?
All membership accounts automatically renew each year on the anniversary of when you orginally joined up. Your payment details are retained by Stripe, our s...
Wed, 1 Aug, 2018 at 4:06 PM